Return policy
Ruturn policy
Our policy lasts 14 days. If 14 days have gone by since the date of delivery ,unfortunately we can’t offer you a refund .
Holiday items are non returnable and non refundable within 14 days of the upcoming holiday, unless damaged which must be reported within 5 days of receiving the order.
Damaged items MUST be reported within 5 days of receiving the goods.
Customized apparel is nonreturnable.
Clearance items are final sale.
Gifts item is not refundable or replacement.
We only replace items if they are defective or damaged. if there is no quality problem and you’d like to change a different size, color or product, please return the item and place a new order online.send us an email at sotitchteam@yahoo.com and send your item to: Sotitch, 2221Justin Road, Flower Mound,Texas75028,United States, pls note original Shipping is not refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the
original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sotitchteam@yahoo.com.
Shipping
To return your product, you should mail your product to: Sotitch, 2221Justin Road, Flower Mound,Texas75028,United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTE:
We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don’t refund original shipping and handling charges.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
+YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US
+If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.
How do I change or cancel my order?
We all want our orders to arrive as quickly as possible, for this reason, we are unable to change or edit an order after it has been submitted.
If you need to cancel an order, please call us at 1-469-793-0633 or email us at sotitchteam@yahoo.com within 3 hours after making your purchase. Once your order has been processed, we will be unable to cancel you order. We apologize for any inconvenience and will do our best to assist you.